Privacy Policy — Your Data Rights

1. Who We Are

Ozarks Outdoor Pro is a brand operated by Digital Development Agency LLC ("we", "us"), a limited liability company registered in Missouri. This privacy policy explains how we collect, use, share, and protect personal information when you visit ozarksoutdoorpro.com or request our exterior services.

2. Information We Collect

2.1 Information you provide

• Quote form: name, phone, email, address or service area, type of service requested, optional job photos.
• Contact form: name, email, message.
• Direct communication: contents of calls, text messages, emails, or WhatsApp conversations you initiate with us.

2.2 Information collected automatically

• Site usage data: IP address, browser type, operating system, pages visited, time of visit, referring site. Collected via Google Analytics 4 (see §6).
• Cookies and similar technologies: see our Cookie Policy for details.

3. How We Use Your Information

• Respond to your quote requests, schedule appointments, and complete contracted work.
• Send you confirmations, appointment reminders, post-work photos, and invoices.
• Comply with legal, accounting, and tax obligations in Missouri and under U.S. federal law.
• Improve our website, identify technical issues, and optimize user experience.
• Communicate changes to job scope or pricing when applicable.

4. Legal Basis and Your Consent

We process your personal information because you actively requested it (submitting a quote form constitutes explicit consent), or because it is necessary to complete the contracted service. We do not sell your personal information to third parties under any circumstances.

5. Information Sharing

We share personal information only when strictly necessary:

• Operational service providers: web hosting (Hostinger), email delivery (SMTP server), payment processor when applicable. These providers process data under contractual agreements that require equivalent protection.
• Legal obligations: when required by court order, subpoena, or regulatory requirement.
• Rights protection: to protect our legal rights, property, or safety, or those of our customers.

6. Google Analytics 4

We use Google Analytics 4 with Consent Mode v2 to measure site traffic in aggregate. By default, advertising identifiers are denied until you actively accept. IP addresses are automatically anonymized. Data is retained according to Google's retention policies (typically 14 months).

You can opt out of Google Analytics globally by installing Google's official opt-out browser add-on.

7. Your Rights

Regardless of your state of residence, you have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (except records the law requires us to retain).
• Withdraw consent for analytics or marketing cookies at any time.

California residents: under CCPA/CPRA you have additional rights including the right to know what information has been collected, the right to deletion, and the right not to be discriminated against for exercising these rights. To exercise any right, contact info@ozarksoutdoorpro.com.

8. Data Security

We implement reasonable technical and administrative measures to protect your information: HTTPS encryption, strict security headers (CSP, HSTS), restricted-access databases, and encrypted backups. However, no online system is 100% impenetrable; we will notify you if a breach materially affects your information.

9. Data Retention

We retain quote and contact form submissions for 5 years for customer service and tax compliance purposes. Aggregate analytics data may be retained indefinitely in anonymous form. Cookies have varying lifetimes described in our Cookie Policy.

10. Children

Our services are directed at adult homeowners and property managers. We do not knowingly collect personal information from children under 13 (COPPA). If you believe a minor has provided us information, contact us so we can delete it.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The "Last updated" date above indicates the active version. Material changes will be prominently announced on the website for at least 30 days.

12. Contact

For privacy-related questions or requests: